Customer Satisfaction



Customer Satisfaction Survey

Navigation Agent Identification:
Port Installation:

On a scale of 1 (very dissatisfied) to 5 (very satisfied) indicate your degree of satisfaction with the Port of the Azores, regarding the questions presented:

N/A
1
2
3
4
5
Availability for clarification and problem solving
Celerity in the billing process
Pilot Services
Towing services
Services of mooring
Waste collection services
Water supply services
Price/Quality Ratio
Overall satisfaction level
Help us improve:


Customer Satisfaction Survey

Client ID:
Port Installation:

On a scale of 1 (very dissatisfied) to 5 (very satisfied) indicate your degree of satisfaction with the Port of the Azores during your activity in 2020, regarding the issues presented:

N/A
1
2
3
4
5
Availability for clarification and problem solving
Service Celerity
Speed in the process of charging fees in port
Cargo handling service
Maneuvering and Ground Transportation Service
Goods delivery and reception services
Container electricity supply services
Cleaning and Hygiene of the infrastructure
Security of persons
Car Safety
Price/Quality Ratio
Overall satisfaction level
Help us improve:


Customer Satisfaction Survey

Residence? Resident    Non-resident
Nationality:
 
Marina:
Has knowledge of other marinas in the Azores? Yes    No
If so, which ones:
Vessel Parking: In land    In water

On a scale of 1 (very dissatisfied) to 5 (very satisfied) indicate your degree of satisfaction with the Port of the Azores, regarding the questions presented:

N/A
1
2
3
4
5
Ease of contact with the Marina
Business Hours
Attendance
Support during the stay
Cleaning of premises
Facility functionality
Collection of waste
Security of premises
Boat safety
Diversity of services offered
Quality of services offered
Wireless Networking
Price/Quality Ratio
Overall satisfaction level
Help us improve: